Delivery and Shipment Policy

ESTIMATED DELIVERY TIME

WATERWISEME.com aims to process all orders within 24 hours, Sunday- Thursday 9am-5pm. Delivery within the UAE typically takes up to two working days once your order has been processed. No deliveries will be made on Fridays or public holidays.

DELIVERY PROVIDER

Delivery will be carried out either by our preferred courier partner

DELIVERY RATES AND DESTINATIONS

The flat rate of 25.00 AED charged for the delivery of your order size of your order, Before the final checkout page, you will be shown what the delivery cost will be, and you will have a chance to change your order if you choose.
Delivery is available to all UAE cities.

MULTIPLE TRANSACTIONS

Multiple transactions may result in multiple postings to the cardholder’s monthly statement

ORDER TRACKING

If a tracking number is provided by the courier, we will update your order with the tracking information.

OUT OF STOCK

All orders are subject to availability. We do our best to accurately track inventory, however, occasionally we sell out of items before online orders can be filled. If an item you have ordered is not available, we will contact you to ask if you would like:
1. the out of stock item sent when it becomes available. No additional delivery charges will be applied if the full order is already paid OR
2. an alternative suitable item of the same value.

SANCTION COUNTRIES

WATERWISEME.COM will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

CASH ON DELIVERY

You must provide at least one mobile number so the courier can arrange a suitable time to deliver. Please be available at the agreed time and have the correct amount ready for the courier to collect. If payment isn’t available, the order will not be left and an additional charge may apply to re-deliver the order.

DAMAGED GOODS

If you receive your order and it has been damaged during transit, please contact us immediately so we can resolve the issue.